Technical Administrator

Location

Bristol

Salary / Pay

£31,000 – £31,000 per year + 

Full Time

Type of Employment

Permanent

 

Technical Administrator, Bristol, £31,000

Long established, leading Energy Services company, providing independent services to help companies manage their energy better, are seeking a Smart Meter Engineer Scheduler to join them. You will be working for their wholly owned Smart Metering subsidary, who deliver market leading Metering Services nationwide. 

The role of Technical Administrator is a Permanent position, a hybrid working arrangement will be offered, working 2 days in the office and 3 days from home. Hours are Monday to Friday, 37.5 hours a week.

There are lots of training and development opportunities for employees with the right attitude and determination, their close knit teams motivate each other to achieve individual and collective success. There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!

As a Technical Administrator, you will be responsible to the Business Support Manager in the provision of clerical support activities to the Smart Metering Business including maintenance of Smart Metering data bases, raising work orders to provide an effective and efficient Smart Metering work scheduling service to quality, cost and time targets to the satisfaction of internal and external customers.

Specific duties of the role of Technical Administrator will be:-

  • Respond to general customer enquiries according to the requirements of customer contracts in
    accordance with defined procedures.

  • Liaison with Business Support Manager regarding daily manpower availability.

  • Scheduling/Programming of Field Operatives work, having regard to travel, work allowances, and
    operative’s skill level.

  • Dispatching of work to operatives using the most effective method.

  • Arranging completion of short notice emergency work to appropriate field operative considering
    productivity, operational and customer service requirements, including liaison with other departments
    and external organisations.

  • Raising and scheduling of meter work orders and the deprogramming of meter orders and resolve
    problems

  • Update database records of meter technical details on a daily basis

  • Provision of office-based support for all Field Staff.

  • Prepare and dispatch invoices for chargeable work, monitor debt follow up and resolve customer
    queries.

  • Follow sickness and accident reporting procedures on behalf of the Business Support Manager.

  • Provide information/data in respect of customer contract failures, aborted visits and complaints.

  • Continually improve working methods and processes and make recommendations.

In order to be successful for the role of Technical Administrator, you will have:-

  • Good interpersonal and Customer Care skills.
  • Keyboard/Personal computer skills.
  • Completion of relevant training programs.
  • Knowledge of relevant company procedures.
  • Knowledge of internal organisation and other departments operations.
  • Up to 6 months work related experience, ie experience in the energy industry, smart metering or a technical support/administrative role
  • 5 x GCSE’s at C and above

Excellent benefits to include

  • Pension scheme after 3 months (currently matching up to 8% if the employee also puts in 8%)
  • Simplyhealth Cash Plan
  • Increasing holiday with length of service (20 days start rising to 25 days pa plus bank holidays)
  • Holiday EXTRA – buy up to 5 extra days holiday per holiday year
  • Death in service benefit
  • Interest free season ticket loan
  • Employee Assistance programmes – health, legal, counselling (through Simply Health)
  • Ride to work scheme
  • Ongoing learning & development. Career development opportunities
  • GEM Awards (Going the Extra Mile) £50 bonus
  • Refer a Friend Bonus £250 bonus
  • Company Maternity scheme
  • Free refreshments and fruit baskets
  • Company social activities inc Summer BBQ, Festive lunch
  • Wide range of Sports & Social Events e.g. 6-aside football, badminton
  • Virtual exercise classes

Ideally you will have had experience in smart metering, energy, technical customer services or a technical administrative role