Technical Administrator

Location

Bristol

Salary / Pay

£16.11 – £16.11 per hour + 

Full Time

Type of Employment

Temporary

 

Temporary Technical Administrator, Bristol, £16.11 per hour

Long established, leading Energy Services company, providing independent services to help companies manage their energy better, are seeking a Technical Administrator to join them at their offices in North Bristol. You will be working for their wholly owned Smart Metering subsidary, who deliver market leading Smart Metering Services nationwide, a clever technology that enables a range of businesses to manage their energy use. 

The role of Technical Administrator is a temporary position, for 6 – 12 months, hours are Monday to Friday, 37 hours a week. Once fully trained, a hybrid working arrangement will be offered, working 3 days from home, 2 days in the office. The is a good opportunity to get your foot in the door, the business is growing and it is likely there will be opportunities to apply for permanent positions within the company. 

There are lots of training and development opportunities for employees with the right attitude and determination, their close knit teams motivate each other to achieve individual and collective success. There is a good social scene, employees work hard but a lot of effort is put into the fun stuff! 

As a Technical Administrator, you will be responsible to the Business Support Manager in the provision of clerical support activities to the Smart Metering Business including maintenance of Smart Metering data bases, raising work orders to provide an effective and efficient Smart Metering work scheduling service to quality, cost and time targets to the satisfaction of internal and external customers. You will need to be confident with Excel and picking up new systems. 

Specific duties of the role of Technical Administrator will be:-

  • Respond to general customer enquiries according to the requirements of customer contracts in
    accordance with defined procedures.

  • Liaison with Business Support Manager regarding daily manpower availability.

  • Scheduling/Programming of Field Operatives work, having regard to travel, work allowances, and
    operative’s skill level.

  • Dispatching of work to operatives using the most effective method.

  • Arranging completion of short notice emergency work to appropriate field operative considering
    productivity, operational and customer service requirements, including liaison with other departments
    and external organisations.

  • Raising and scheduling of meter work orders and the deprogramming of meter orders and resolve
    problems

  • Update database records of meter technical details on a daily basis

  • Provision of office-based support for all Field Staff.

  • Prepare and dispatch invoices for chargeable work, monitor debt follow up and resolve customer
    queries.

  • Follow sickness and accident reporting procedures on behalf of the Business Support Manager.

  • Provide information/data in respect of customer contract failures, aborted visits and complaints.

  • Continually improve working methods and processes and make recommendations.

In order to be successful for the role, you will have:-

  • Good interpersonal and Customer Care skills.
  • Confident with Excel and picking up new systems
  • Keyboard/Personal computer skills.
  • Completion of relevant training programs.
  • Knowledge of relevant company procedures.
  • Knowledge of internal organisation and other departments operations.
  • Up to 6 months work related experience, i.e experience in the energy industry, smart metering or a technical support/administrative role
  • 5 x GCSE’s at C and above

Ideally you will have had experience in smart metering, energy, technical customer services or a technical administrative role

Responsible to the Technical Manager in the provision of clerical support activities to the Smart Metering Business including maintenance of Smart Metering data bases, raising work orders to provide an effective and efficient Smart Metering work scheduling service to quality, cost and time targets to the satisfaction of internal and external customers.    

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