1st Line Service Desk Analyst / Customer Support

Location

Plymouth

Salary / Pay

£25,582 – £34,263 per year +

Full Time

Type of Employment

Permanent

 

1st Line Service Desk / Customer Helpdesk Support

Our client is a well-established, award winning electrical distribution network operator with over 7 million customers throughout the UK.  As a national business, they pride themselves on their first class reputation for network reliability and business efficiency, receiving the Government’s Charter Mark scheme accolade every year.

Competitive salary with up to two salary increments a year, holiday entitlement starting at 26 days + bank holidays, company pension scheme and free parking! The environment is supportive, rewarding and friendly where you’ll be empowered to build a career. 

Their Plymouth depot are seeking an experienced Customer Service or Administration professional who has a competence and affinity with IT. This is a 1st Line Support role based on their IT Service Desk. This is a full-time Temporary to Permanent role. Training during the temporary probationary period will be office based, once successfully placed in the role permanently, 3 – 6 months, the arrangement will be a hybrid of remote/home based and office based, typically 3 days working from home and 2 days in the office. 

Job Overview

This is a busy role, taking calls and responding to tickets and emails coming in, where you will need to prioritise and help users resolve issues with computer hardware and software, equipment and applications. You will assess the problem for the user and help resolve these issues by following set out processes, any more technical issues can be escalated to 2nd Line Support.  

The role will suit a a very effective communicator, with good customer service or administratrion skills which can be transferred.  Someone who has an aptitude for learning, can follow processes, apply common sense and logic and knows thier way round a computer!

Responsibilities and Duties

Include but not limited to:

  • Field incoming help requests via phone, email and ticketing system.
  • Resolve IR Support requests.
  • Maintain asset and service records.
  • Perform system testing and updates.
  • Maintain IR Documentation
  • IR Procurement
  • Administration and Clerical Support

Immediate start available.