Salary / Pay
£21,000 per year + Free Parking & Medical Cover
Type of Employment
We are currently looking for a Service Regional Demand Planner to join an international company based in Marsh Barton Industrial Estate. The company offers a competitive pension scheme, free car parking, dental care and 33 days holiday (including bank holidays).
As regional demand planner, you will be working for a market leading provider of security systems; benefitting from the security of an international corporation as well as holding a position of responsibility across the north of England. Founded in 1843 this company has a long history of strong customer service and the successful candidate will be identified as someone who can work as part of a team but also take control of a situation and manage other members of staff.
A typical day working as a regional demand planner would involve:
- To support Field Engineers by organising and scheduling timely and accurate Service deliveries to the field through management of stock, ordering and dispatching/debriefing parts.
- To be the primary point of contact for all Engineer issues for their designated region including management of returns for repair and stock.
- To manage expectations and provide timely feedback; utilizing an analytical and exploratory approach to meet Engineer requirements.
- To ensure that all agreed service levels are achieved and maintained with no interruption to any essential projects or jobs, proactively seeking solutions.
The successful candidate for this role would ideally have experience in a customer service environment; either in an office environment or in a call centre or contact centre; and someone who has worked in a liaising or logistical position would also be a useful trait. A key eye for detail is needed as the role will also have administration duties and as a result someone who has previously worked as an administrator, secretary would be of interest. However if you have direct experience liaising with engineers and solving the enquiries that engineers will present in a project planning role then you would be the perfect candidate for this job.
In return for a Regional Demand Planner, our client is prepared to offer a salary of circa £21,000 DOE, a childcare voucher scheme, sickness support, a healthcare scheme, dental cover, an attendance bonus each quarter is absence if 100% (taking holiday into account), eye test discounts, product discounts, a pension scheme and extended holiday allowance.