IT Support Engineer



Salary / Pay

£26,000 – £32,000 per year + 

Full Time

Type of Employment



IT Support Engineer, Bristol – £26 – 32k dep on exp

Long established, fast growing, leading Energy Services company, providing independent services to help companies manage their energy better, are seeking a permanent IT Support Engineer to join them. You will be working for their wholly owned Smart Metering subsidary, who deliver market leading Metering Services nationwide. 

The hours are 37 hours a week. This is a passionate and friendly company where there are lots of training and development opportunities for employees with the right attitude and determination.  Their close knit teams motivate each other to achieve individual and collective success. 

There is a good social scene, employees work hard but a lot of effort is put into the fun stuff!

This is a fairly junior IT Support role, to provide an excellent standard of Technical Software support to software licensees, ID users.

Responsibilities of the IT Support Engineer will include:-

  • Provide technical support of software systems including CRM and Gas Systems to customers, both internal and external.
  • Share your knowledge with your colleagues and help train new starters
  • Configure software systems, including ID, Essentials, Reality and Gas Systems.
  • Liaise with the Development team when required to help resolve technical support issues.
  • Work with Development to support system upgrades and system improvements.
  • Liaise with Project Delivery and Support to keep the customer informed of project progress where
  • appropriate
  • Follow guidelines and procedures as set out in the Procedures Manual.
  • Contribute to the maintenance of the Procedures Manual as and when required.
  • Attend and proactively contribute to meetings when required.
  • Participate in regular training/ learning activities to maintain and develop skills and knowledge.

What you will need to bring to the role of IT Support Engineer:-

  • Consistently professional, confident and calm even in challenging situations.

  • Demonstrate a customer focused approach; and an expectation of others to do likewise.

  • Supportive and helpful team player with a flexible and positive attitude.

  • Proactively share knowledge, skills and experience with others to increase team performance.

  • Deliver a high volume of quality work on time.

  • Strive to get things right first time.

  • Strive to meet objectives and improve performance.

  • Highly organised with good attention to detail

  • Prioritise work well

  • Work effectively and responsibly without close supervision.

  • Reflect and evaluate own performance in order to identify areas for improvement; maintain learning and development plan.

Communication & Interpersonal Skills:-

  • Articulate, professional and clear verbal communication skills
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner
  • Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge:-

  • Keep up to date with advances in software development, new methods and ways of working
  • particularly MSDN.
  • Keep up to-date with companies products
  • Strong problem-solving and analytical abilities
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.

Great benefits to include, Company pension contributions matched up to 8%, there’s a health plan, the option to purchase extra holiday and financial support for your commute.