Customer Service – Gateline Assistant – Newton Abbot


Newton Abbot

Salary / Pay

£8.75 per hour

Job Type

ad hoc

Type of Employment


We are recruiting for a renowned Travel Service Provider requiring cover for ticketed gateline operations at the Newton Abbot railway station to cover sickness & holidays. 

Main duties at the gateline will be:

  • welcoming, directing and protecting customers
  • assisting in the day to day operation of the automatic ticket barriers
  • ensuring customer security and responding to customer enquiries
  • inspecting tickets
  • minor site cleaning and upkeep will also be required

This is a highly responsible position and will require someone with:

  • an ability to deliver exceptional front line customer service
  • a positive attitude
  • confidence in decision making
  • an ability to remain calm yet directive in a crisis
  • conscientious, to stick to procedures
  • ability to work as part of a team or independently
  • good of numerical ability
  • strong verbal and written communication skills

Previous experience in a customer service or customer facing role is ideal and you should be able to communicate confidently and professionally and present yourself well (white shirt, black trousers) – safety shoes are also required.

Ad hoc shifts hours and days of work are administered on a weekly basis and are likely to vary so the position would suit someone who is flexible and available to work a variety of shifts any day of the week. 

Possible shifts:

Weekdays 06:00-14:45 & 14:15-23:00
Saturday 05:00-13:45 & 13:15-22:00
Sunday 08:00-16:00 & 15:00-23:00

There may also be ad hoc shifts at other regional stations for those who are interested and available – often to cover for repair/maintenance, staff absences or during popular travel periods e.g. Summer/Christmas.

Applicants who are successful following agency registration will be required to undergo job-specific training including shadowing followed by an assessment, dates TBC.