Customer Service Advisor

Location

Newton Abbot

Salary / Pay

£9.65 – £9.65 per hour

Job Type

Full time

Type of Employment

Contract

 

We are recruiting on behalf of of client for Customer service advisor for 6 Month Temporary contract based in Heathfield. 

Job Role:

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.

  • Must be able to start training on Monday 08/03/2021 if successful for the role and training is from 08/03 – 12/03/2021. Unfortunately, due to the intense training programme, we are unable to accommodate any training hours missed
  • Interviews to be held via Teams video link from 01/03 to 05/03/2021
  • 6-month fixed term contact
  • No opportunity to work from home
  • Includes summer bonus

Key responsibilities:

  • Hours of shifts are scheduled from 08h45 – 17h30, 40 hours a week working from Monday to Friday, and scheduled for every 3rd Saturday, with a day off during the week
  • Overtime is offered during peak periods when there is a high volume of work
  • To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
  • Dealing directly with customer queries and fault requests, providing accurate information and following through from beginning to end result
  • Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
  • Provide product information, replacements and replacement parts along with technical information on products
  • Deal with incoming cases and post
  • Processing telephone sales orders
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Adhere to stated policies and procedures relating to Health & Safety and Quality Management
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Excellent communication and problem-solving skills
  • Social media experience handling complaints and queries
  • Confident individual with customer service experience, preferably in an online retail environment
    • Methodical and organised way of working
    • Sense of humour
    • Willingness to display flexibility in working hours as occasions may sometimes demand

 

Disposition:

  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

Please apply with CV