We are recruiting on behalf of of client for Customer service advisor for 6 Month Temporary contract based in Heathfield. 

Job Role:

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.

• Must be able to start training on Monday 08/03/2021 if successful for the role and training is from 08/03 – 12/03/2021. Unfortunately, due to the intense training programme, we are unable to accommodate any training hours missed
• Interviews to be held via Teams video link from 01/03 to 05/03/2021
• 6-month fixed term contact
• No opportunity to work from home
• Includes summer bonus

Key responsibilities:

• Hours of shifts are scheduled from 08h45 – 17h30, 40 hours a week working from Monday to Friday, and scheduled for every 3rd Saturday, with a day off during the week
• Overtime is offered during peak periods when there is a high volume of work
• To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
• Dealing directly with customer queries and fault requests, providing accurate information and following through from beginning to end result
• Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
• Provide product information, replacements and replacement parts along with technical information on products
• Deal with incoming cases and post
• Processing telephone sales orders
• Operate a variety of standard office machines including a personal computer
• Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
• Pursue personal development of skills and knowledge necessary for the effective performance of the role
• Adhere to stated policies and procedures relating to Health & Safety and Quality Management
• Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

• Excellent telephone manner
• Ability to remain calm under pressure
• Ability to negotiate workloads and a good time manager
• Ability to work on own initiative and still remain part of the team
• Computer literate
• Excellent communication and problem-solving skills
• Social media experience handling complaints and queries
• Confident individual with customer service experience, preferably in an online retail environment
  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

Disposition:

• Methodical and organised way of working
• Sense of humour
• Willingness to display flexibility in working hours as occasions may sometimes demand

Please apply with CV