Location
Newton Abbot
Salary / Pay
£9.65 – £9.65 per hour
Job Type
Full time
Type of Employment
Contract
We are recruiting on behalf of of client for Customer service advisor for 6 Month Temporary contract based in Heathfield.
Job Role:
The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.
- Must be able to start training on Monday 08/03/2021 if successful for the role and training is from 08/03 – 12/03/2021. Unfortunately, due to the intense training programme, we are unable to accommodate any training hours missed
- Interviews to be held via Teams video link from 01/03 to 05/03/2021
- 6-month fixed term contact
- No opportunity to work from home
- Includes summer bonus
Key responsibilities:
- Hours of shifts are scheduled from 08h45 – 17h30, 40 hours a week working from Monday to Friday, and scheduled for every 3rd Saturday, with a day off during the week
- Overtime is offered during peak periods when there is a high volume of work
- To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
- Dealing directly with customer queries and fault requests, providing accurate information and following through from beginning to end result
- Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
- Provide product information, replacements and replacement parts along with technical information on products
- Deal with incoming cases and post
- Processing telephone sales orders
- Operate a variety of standard office machines including a personal computer
- Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
- Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
- Pursue personal development of skills and knowledge necessary for the effective performance of the role
- Adhere to stated policies and procedures relating to Health & Safety and Quality Management
- Any other tasks deemed by the Company to be necessary for the successful completion of the role
Person Specification:
Skills/experience:
- Excellent telephone manner
- Ability to remain calm under pressure
- Ability to negotiate workloads and a good time manager
- Ability to work on own initiative and still remain part of the team
- Computer literate
- Excellent communication and problem-solving skills
- Social media experience handling complaints and queries
- Confident individual with customer service experience, preferably in an online retail environment
- Methodical and organised way of working
- Sense of humour
- Willingness to display flexibility in working hours as occasions may sometimes demand
Disposition:
- Methodical and organised way of working
- Sense of humour
- Willingness to display flexibility in working hours as occasions may sometimes demand
Please apply with CV