Customer Service Administrator

Location

Newton Abbot

Salary / Pay

£11.37 – £11.37 per hour + 

Full Time

Type of Employment

Temporary

 

Customer Service Administrator, Newton Abbot, Devon £11.37 Temporary 

Brite Services are currently recruiting for confident Customer Service Administrators for a well established online retailer with an excellent Truspilot rating, based in Newton Abbot, Devon.  The role is is initially temporary for a minimum of 3 months, but there will be the opportunity to apply for permanent opportunities for candidates who prove themselves.  

Once training is completed, and depending on how long it takes for you to be working confidently and independantly, you will be offered the opportunity to work remotely.  However, due to office based training, and meetings, you must be within commuting distance to Newton Abbot. 

The dress code is casual attire and this is a high energy, fun, sociable and passionate working culture. 

You will be required to handle direct communication with customers and business partners relating to teamwear products and services. Providing accurate information and excellent customer service on every contact. Helping to build Teamwear business by uncovering new leads and handing to sales representatives as appropriate and maximising all sales opportunities

The successful candidate will have general administration experience and some customer service, you will be keying in orders and carrying out data entry. Some orders can be for thousands of pounds, so excellent attention to detail is needed. Office exp is not essential if someone who is bright, and keen to learn and quick to pick things up..

Main duties:

 

  • Answering customer e-mails received directly into the teamwear customer service mailbox and those forwarded by main customer service team
  • Providing online support to customers with teamwear related enquiries through live chat
  • Answering telephone enquiries for customers with teamwear related issues and where appropriate calling out to customers to resolve enquiries
  • When instructed, covering social media channels to locate and resolve customer questions/issues
  • Ensuring that accurate information is always provided to customers regardless of their preferred contact channel 
  • Responsible for providing support to customers on any matters relating to:
    In-house logistical delays
    Stock Delays / Unavailable product.
    Parcel tracking and investigation of lost parcels
    Returns
    Failed transactions (not fraud related)
    Any other matters not linked to Sales or Business protection teams
  • Delegating enquiries as appropriate – ensuring that clubs who have an account manager are passed to the right person and, where appropriate, gathering all relevant information and escalating to the Teamsport Customer Service Manager
  • Consistently meeting efficiency targets relating to contacts handled per hour across all channels as well as quality targets (assessed correspondence) and processing errors
  • Helping to ensure that response time SLAs are always met across all channels